We all expect customer service people to be nice. I think that is a fair expectation. However, as customers we can always spare a thought for the person behind the counter, the line or behind the computer. Especially during busy times like Christmas season. A short phrase of appreciation like, “I am sure it must be tough for you guys near the holiday season, I really appreciate what you are doing for me” can help melt away all the frustrations they feel.
My friend Derek Sivers has this video that brings the message home.
How do you spread some cheer?