We are all someone’s clients and someone’s suppliers. Knowing that should remind us that there is a real person that is serving us. They have a life similar to ours, they ache, laugh and fall sick too.
Ever since I read Derek Siver’s post “A real person, alot like you” I try to be aware of my own feelings and words when dealing with a sales person, a telemarketer (especially a telemarketer) and suppliers.
You should too. Thanks, Derek.